Refund Policy

1. Overview

NIU IT Experts delivers professional services, not physical goods. Refund eligibility depends on work status, deliverables provided, and the nature of the service purchased.

2. General Policy

Deposits cover planning, scheduling, and initial work. Once substantial work has begun, deposits are generally non-refundable. Custom development, recovery, and security services involve professional labor that cannot be "returned" like a retail product.

3. Eligible Refund Scenarios

Scenario	Refund
We cancel the project before starting	Full refund of any amount paid
Duplicate payment	Full duplicate amount refunded
Service not delivered within agreed timeline due to our fault	Partial or full refund at our discretion
Consultation cancelled 24+ hours in advance	Full refund of consultation fee

4. Non-Refundable Scenarios

Scenario	Reason
Work already completed and delivered	Service consumed
Client-provided access delays or scope changes	Resources already allocated
Third-party license or domain purchases on your behalf	Passed to vendor; non-recoverable
Recovery attempt where damage predates our engagement	Pre-existing condition
Dissatisfaction after approved milestones	Approved deliverables accepted

5. Request Window

Refund requests must be submitted within 7 days of payment or delivery (whichever is later) to hello@niuitexperts.com with your order reference and reason.

6. Processing Time

Approved refunds are processed within 7–14 business days to the original payment method or bank account in PKR.